HRDF HRD Corp Claimable Customer Service Training
100% HRDF / HRC Corp Claimable Customer Service Training
7 October 2024 – 9am till 5pm
Face-to-Face Classroom
The definition of HRDF HRD Corp Claimable Customer Service Training
Customer service is the assistance you provide to your clients to make their interactions with you simple and joyful, both before and after they purchase and utilise your goods or services. If you want to keep clients and expand your business, you must provide outstanding customer service. Customer service today offers much more than the standard telephone support representative. It’s accessible through social media, text messages, email, and the web. Many businesses also offer self-service support, allowing clients to research solutions on their own day or night. Customer support is a crucial component of the promise your brand makes to its customers and involves more than just providing answers.
Why is customer service crucial to your company’s success?
To compete successfully, customer service is essential. In the past, customers made their purchasing decisions primarily on the product or service offered as well as price, but today the total experience is frequently the deciding factor.
Support is an integral part of the product experience.
Customer experience has merged with the product or service itself, eroding the distinction between the two. (Consider the Mayday button on Amazon; it’s a completely smooth way for users to get assistance.) Although it would appear that only large technology companies are doing it, even small businesses are integrating their products into the customer experience. Some online firms begin by adding links to pertinent help articles to particular pages on their website or by incorporating their support centres into the headers and footers of their websites. Additionally, a lot of app developers are including a means for users to submit tickets as part of their product experience. Customer service’s wave of the future is in-product support.
Customers are willing to pay more for a better experience.
It’s not only the newest fad to focus on the customer experience; it’s also wise business. It turns out that providing excellent customer service at every touchpoint not only wins you loyal consumers, but it can also boost your bottom line. According to surveys, 86% of consumers are willing to pay more for superior customer service. If portion of your customer base is prepared to pay more for premium experiences, such as premium assistance, early access to features, or other advantages, you may elect to tier your client base. In either case, providing excellent customer service will increase your revenue.
Topics that are covered in this HRDF HRD Corp Customer Service Training
- The mindset that is focused on the needs of the customer
- Understanding the customer journey and customer touchpoints is important
- Rapport-building and body language skills are two things you need to learn to be a good friend
- Negotiation skills are important in customer service jobs
- People use customer-centered questioning methods
- It takes a lot of skills to be good at
- Having to deal with “difficult” customers
- Giving advice is like giving advice
- The process of realizing conflict or dealing with customer dissatisfaction
- Telephone skills that are good for work
- Making friends with introverts and with introverts
- Different types of clients are important to know
- Inquiries and customer engagement: Taking care of them and building trust and value-rich customer relationships
- To make the customer experience better, teams work together and use team-based behaviors
- Performance management of customer-centered behaviors
- The management of customer relationships
- Customer service is important in retail
- Customer service musts: call centers
- People who help customers and people who keep track of their own time
- Putting value into words
