As a subset of artificial intelligence (AI), machine learning (ML) is a field of computer science that focuses on the analysis and interpretation of patterns and structures in data to achieve learning, reasoning and decision making outside of human interaction.
AI automates routine and repetitive tasks, reducing the time and effort required from human employees. This shift allows teams to focus on more complex, strategic work that adds greater value to the organization, thus increasing overall productivity.
Robotic Process Automation (RPA) is a software technology that can easily create, implement, and manage software robots that simulate the actions of humans interacting with digital systems and software.