HRDF HRD Corp Customer Service Training

The way you treat your customers can determine the success or failure of your company. When it comes to determining whether or not a consumer would continue to buy a product or service from a certain brand, this is one of the factors that is considered to be among the most essential. 85% percent of Malaysian cite satisfaction with customer service as a factor in their choice.

To put it another way, if you provide terrible customer service, you risk losing consumers.

A negative interaction was sufficient enough for 61% of Malaysian customers to transfer companies during the course of the previous year. This has a direct impact on your bottom line and should not be ignored. It can cost anywhere from five to twenty-five times as much to acquire new clients as it does to keep the ones you already have.

To the extent that poor service might inhibit your expansion, exceptional service has the potential to positively transform the situation. Customers who receive exceptional customer service are 20% more likely to make additional purchases.

In addition to that, 91% of customers remain loyal to a business because of the pleasant interactions they have with employees of the customer service department.